I don't know if forty-one views of my last entry over a few days is good or not, but I'm glad that a few dozen people are at least getting an idea of how ridiculous EA is in terms of quality-assurance and support. Speaking of support - I sent EA support five emails and got two automated responses (cleverly disguised as being from "Sandy", who surely cares about me!) before finally getting a third automated response today:

"Hi,

Thank you for contacting Electronic Arts.

Due to the nature of your issue, more time is required for investigation. I apologize for any prolonged delays this might cause, but please rest assured that we are trying to handle your issue in a timely manner. During this time, you may still update your incident with additional information that might help us resolve your issue without causing any additional delay."

A THIRD AUTOMATED RESPONSE. Only instead of the previous ones telling me to do exactly what I emailed them saying I had already done, this one says "hey, we need more time." I'm sure the implication is "...so a real person can actually read your complaint," but this is ridiculous. You need to badger them five times just to get them to say "okay, okay, we'll have someone look into it, I guess." Without a doubt, the absolute worst customer service ever on top of my already being furious that they sold me not a defective disc, but a perfectly good disc with a defective game on it.